Tech support hub set up for polls

(UPDATE) MIRU Systems, the technology provider of the Commission on Elections (Comelec) on Saturday unveiled the National Technical Support Center (NTSC) at the Parañaque Integrated Terminal Exchange (PITX) to serve as the nerve center for addressing any technical issues that come up during the 2025 national and local elections.

Designed as a 24/7 operations hub, the NTSC will serve as the main contact point for election officers, Department of Education (DepEd) support personnel and field technicians.

The center is equipped to respond to concerns related to Miru's automated counting machines, as well as issues involving the secure transmission of election results handled by iOne Resources and Ardent Networks. Overseas voting support, led by SMS Global Technologies Inc. and Sequent Tech Inc., is also part of the center's wide-ranging oversight.

Miru Systems emphasized that the creation of the support center is part of its commitment to transparency, efficiency and swift problem resolution.

"This isn't just about fixing machines — it's about ensuring that every vote is protected. Our collaboration with Comelec and our partners allows us to respond quickly and decisively when it matters most," said Andrew Shim, project managing director of Miru Systems.

To further support operations on the ground, Miru Systems has rolled out a network of repair hubs across the country.

These facilities are fully equipped with spare parts and expert personnel ready to deploy wherever technical difficulties may emerge.

The goal is to minimize downtime and maintain the flow of the electoral process with as little disruption as possible.

Comelec officials welcomed the initiative, noting that a centralized and proactive technical support framework is essential in protecting the integrity of the electoral process.