Fusion CX expects expansion to create 2,000 new positions

CUSTOMER experience services provider Fusion CX said it hopes to create around 2,000 new jobs within a year after expanding in Metro Manila and Legazpi City.

Fusion CX Co-Founder, Chairman, Managing Director, and Chief Executive Officer Pankaj Dhanuka said that the company has put up $4.5 million in investment for the 1,111-seat expansion.

“Between the two places, we are adding more than 1,100 seats. And this will, over the period of the next, say, one year, generate employment of around 2,000 employees,” he said at a briefing on Monday.

The company launched an 836-seat delivery center at 500 Shaw Boulevard, which is expected to create 1,500 jobs, while it is set to launch a 275-seat facility in Legazpi City, which is expected to create 500 jobs.

With the expansion, the company will be operating five sites in the Philippines, the others being in Quezon City, Cavite, and Cebu City.

“As we speak, we are present in 15 countries. We have an employee base of around 15,000, and out of those we have around 3,000 team members working in the Philippines,” Mr. Dhanuka said.

Mr. Dhanuka said that the company is hoping to add 1,000 full-time employees in the next six months across its sites, escalating to 5,000 by next year.

“We have been very happy with productivity and all of the output that we get. We already have 3,000 people, and … over the next three to six months’ time, we are going to hire another 1,000,” he said.

“Our first goal is by the middle of next year, around the same time, we will be at around 5,000 people across the Philippines. And then once we achieve that, we will set the next goal,” he added.

Further, he said that the company is also looking at expanding into more provinces to create more information technology and business process management jobs.

“We want to go more into the provinces of the Philippines. I see a lot of talent available there,” he said.

“That has been our focus, and we’ll continue to explore. We are already in Silang, Cavite and Legazpi City; over the years, we will explore more of what else we can do in terms of expanding in other provinces,” he added. — Justine Irish D. Tabile