Opportunities and challenges for telcos in 2024

ONE of the hard lessons learned from the pandemic was that the Philippines needed to address its slow, spotty network connections, especially in this new, borderless world of work. In 2020, as employees and students sheltered at home and dove headlong into fully remote work and learning, it quickly became apparent that some districts were better prepared than others to accommodate the “work/study where you live” arrangement.

Since then, local telco companies have made significant investments to improve their services nationwide and to keep up with the changing behaviors and preferences of users — individuals and enterprises alike. Moving forward, telcos are now faced with new challenges and opportunities in a post-pandemic market, including the rise of artificial intelligence (AI).